Clients' Rights and Responsibilities
The Aina Blankson Clients’ Bill of Rights (AB-CBR) provides a helicopter view of our guiding principles as a Firm. The AB-CBR articulates the principles which underpin our operations, our approach including the rights and responsibilities which we owe both our present and prospective clients. And by extension, our expectations of AB Clients. They are as follows:
- The client is expected to treat our lawyers and all Aina Blankson staff with courtesy and respect. On our part, courtesy is very much a part of our culture as a Firm and hence all clients shall be treated with respect, civility, and decorum.
- The clients’ relationship with Aina Blankson staff should be one of complete candor and the client should apprise the direct transaction lawyer of all facts or circumstances of the matter being handled by the lawyer even if the client believes that those facts may be detrimental to the client’s cause or unflattering to the client.
- The client must honour the fee arrangement as agreed to with the Firm to the extent required by law.
- All bills tendered to the client for services rendered pursuant to the agreed-upon arrangement regarding fees and expenses should be paid when due.
- Although the client should expect that his or her letters, telephone calls, emails, faxes, and other communications will be answered within a reasonable time, the client should recognise that the lawyer has other clients who may be equally deserving of the lawyer’s time and attention. However, clients should be comforted that as a matter of standard practice, adequate personnel are deployed to each assignment and there are strict internal rules and codes to the timely response of all communication.
- The client should maintain contact with the lawyer, promptly notify the lawyer of any change in telephone number, address, email, or other electronic contact information, and respond promptly to a request by the lawyer for information and cooperation.
- The client must realize that the lawyer is required to respect only legitimate objectives of the client and that the lawyer will not advocate or propose positions that are unprofessional or contrary to country law or rules and the International Rules of Professional Conduct.
- The Firm may decline to accept a matter if we have previous personal or professional commitments that will prohibit us from devoting adequate time to representing the client competently and diligently. Simply put, we avoid engagement in matters that could result in any conflict of interest.
- As a Firm, we are under no obligation to accept a client if we determine that the cause of the client is without merit, a conflict of interest would exist or a suitable working relationship with the client is not likely.
- We have institutionalized our risk management procedures across our global business to ensure that we comply with applicable regulations in all jurisdictions in which we operate. By so doing, we safeguard our business, and that of our clients, against a range of risks, including bribery and corruption, ethical conflicts, breach of economic sanctions, money laundering, insider trading and share dealing, data privacy, information assurance, and cybersecurity.
We have institutionalized our risk management procedures across our global business to ensure that we comply with applicable regulations in all jurisdictions in which we operate. By so doing, we safeguard our business, and that of our clients, against a range of risks, including bribery and corruption, ethical conflicts, breach of economic sanctions, money laundering, insider trading and share dealing, data privacy, information assurance, and cybersecurity.